Retailer Interventions

Overview  Support to Retailers  What Retailers Can Do  What if they Won't Cooperate  Retailers Kit

Overview

Reducing the supply of solvents to minors should always be considered.   It should be recognised that this should form one prong of a multi-pronged approach.  Key points are
1. Send a message to those thinking of buying or stealing solvents that this is not tolerated;
2. Not accidentally advertise solvents to those currently not thinking about solvents
(See Protective Factors).
3. Provide retailer support rather than lectures.  Identify what's in it for them.

Support to Retailers

Retailer interventions should be offered in the context of support.   The benefits for retailers should be outlined in the first instance:

  1. Reduce theft of solvents (and possibly other products)
  2. Deter intoxicated individuals from entering the store
  3. Improve staff safety
  4. Improve customer security
  5. Improve compliance with occupational health & safety issues
  6. Improve image of store as being socially responsible.

What Retailers Can Do

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Identify sensitive products - these may vary from place to place.   Contact your local alcohol and drug or youth agency.

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Develop set procedures for staff.  The roles of floor staff, security staff, till staff and management should be clear and rehearsed.  Education for staff can be provided by your local drug agency and normally takes around 30 minutes.

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Be thoughtful about the placement of sensitive products.  Keep them near to point of sale, display dummy containers, place them on high shelves, under the counter or in locked cabinets.

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Use video monitoring and advertise this.

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Liaise with local youth and drug agencies as well as the police.   Ask for a rapid response from these agencies if required.

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Keep numbers of the above agencies close to the phone and/or enter in speed dial.

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Place a sign which says something like:
"WE RESERVE THE RIGHT TO REFUSE THE SALE
OF CERTAIN SUBSTANCES TO MINORS"  may also include:
...OR TO THOSE WE BELIEVE MAY USE THESE SUBSTANCES
IN A WAY OTHER THAN THE PURPOSE FOR WHICH THEY WERE INTENDED"

bullet         Talk with other retailers about what they are doing.

What if they won't cooperate

There is no law in West Australia against selling solvents to people. (Check your own state/country re legislation (eg United Kingdom Law).  However, retailers should be encouraged, at first by way of offering support, to reduce the sale of solvents to those at risk.  If they do not cooperate, you might try one or more of the following:

1. Ask the local police to discuss the issue with the retailer.

2. Develop a rapid police/youth service response through community purchase of a mobile phone.  Service only available cooperating retailers.

3. Provide a good news story to the media about those stores who have been cooperating.  Include the names of those stores who have chosen to continue to supply solvents to those at risk.

4. Encourage local customers to see the manager and let him/her know that they will not be shopping at their store until they introduce measures to reduce availability of solvents.

Retailers Kit

A "Retailers Acting Against Solvent Use Resource Kit" has been developed in Western Australia by the NE Metro Community Drug Service Team and the WA Police.  The kit contains information on solvents, strategies for retailers, signs and a certificate for the store if they comply.

These are available by contacting your local Community Drug Service Team, Local Drug Action Group or by calling the WA Drug Abuse Strategy Office (08) 9483 8244.

You can view elements of the kit in PDF format by looking at the end of the WA Solvent Abuse Solvents Campaign Page.  The hard copy kit contains A3 size posters for display in stores.

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Related Web Sites

CANBAN
A UK website devoted to informing retailers about solvent abuse

Solvents Information

Re-Solv Solvent Information & Resources (UK)

Volatile Substance Abuse (UK - Richard Ives)

Solvents Education Campaign WA Drug Abuse Strategy Office 

Select Committee Report (1998) 12 pages on Inhalants (PDF 48 KB)

CEIDA: Volatile Substances

ADF Inhalants

Alcohol & Other Drugs Council of Australia Inhalants Summary Paper & Recommendations 

Massachusetts Inhalant Abuse Task Force (USA)

National Inhalant Prevention Coalition Web Site [USA]

WA School Statistics on Inhalants (WADASO - PDF)

WA School Statistics on Inhalants - Graphs (DRUGnet - ASSAD Survey)

Retailer Interventions (Health Promotion England)

Retailer Interventions (DRUGnet)

NIDA Research Reports: Inhalants (USA)
Click here for the above report as a PDF document - (5 MB)

NIDA Mind Over Matter for youth - Inhalants 

NIDA Infofax on Inhalants (USA) 

Basic facts about drugs - Inhalants DHS (Vic)

Parent Support & Youth Drug Use

Working With Parents of Drug Using Children (DRUGnet)

Working with adolescents with drug problems (DRUGnet)

Drugs & Teenagers: DHS (SA)

Young People & Drug Use: ADH (Vic)

Agency & Drug Management Support

WA Drug Abuse Strategy Office

WA Drug Agencies

Alcohol & Other Drugs Program, WA Health Department

Centre for Health Promotion Research

Next Step Specialist Drug and Alcohol Services

Western Australian Network of Alcohol and other Drug Agencies (WANADA)

National Drug Research Institute (NDRI)

DrugNet - Professional Drug Management

Aboriginal Specific

Petrol Sniffing in Aboriginal Communities: a Review of Interventions  
(PDF - 352 KB) from the  
Cooperative Research Centre for Aboriginal and Tropical Health

Indigenous Australian Alcohol and Other Drug Databases

Aboriginal and Torres Strait Islander Health Clearinghouse

Kimberley Aboriginal Medical Services Council

Aboriginal Drug and Alcohol Council (SA)

Aboriginal Health Internet Sites

  

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